FAQ (Frequently Asked Questions)

  1. What are your hours of operation?
  2. Where's your sales center?
  3. How can I place an order?
  4. What are the Shipping Charges to get my purchase(s) delivered?
  5. Is there warranty on your products?
  6. Can I place an order through your website and what payment methods do you accept on the website?
  7. Are you really Canadian based?
  8. What taxes do I have to pay on my order?
  9. Where can I find your Privacy Policy?
  10. Do you have a Return, Refund and Exchange Policy?
  11. Where can I find a little more information about your services?
  12. I'd like to know more about your Sales Center and its location ...
  13. How do I contact you for sales, post-sale, service or any other company and product related inquiry?

  1. What are your hours of operation?
    Appliance Canada Live Help Customer Service and Sales Center are Open 7 Days a Week Monday 9 am - 6 pm Tuesday 9 am - 6 pm Wednesday 9 am - 8 pm Thursday 9 am - 8 pm Friday 9 am - 6 pm Saturday 9 am - 6 pm Sunday 12pm - 5pm

  2. Where's your sales center?
    Visit our state of the art showroom located at: 8701 Jane St. Concord , ON L4K 2M6

  3. How can I place an order?
    You can choose to place an order by either placing it through our website, telephone or by visiting our showroom Phone numbers to place an order are : 1-866-767-9691 or 416 631 7580br>

  4. What are the Shipping Charges to get my purchase(s) delivered?
    Delivery cost within the GTA and surrounding areas are included with all appliance purchases. Delivery includes: Setting appliance(s) in place and removal of all packaging materials. Removal of old appliances is subject to a fee determined at the driver’s discretion. Deliveries outside the GTA and surrounding areas may be subject to shipping cost; cost will be determined based on location and number of pieces.

  5. Is there warranty on your products?
    Yes, there's a full manufacturer warranty with each item that Appliance Canada sells unless otherwise is stated on the product details listing (i.e. scratch and dent category will often have different warranty terms on each individual item).

    We also offer an up to five years extended warranty from one of the canadian top warranty providers. Click here to read our extended warranty terms and conditions.

  6. Can I place an order through your website and what payment methods do you accept on the website?
    Yes, you can place an order through our site. It is quick, easy and very safe.
    All of the personal and other confidential information transmittance is secured with a 256-bit SSL encryption.

  7. Are you really Canadian based?
    Yes, we are owned and operated. Being a Canadian major home appliance seller based out of Toronto, Ontario we have to charge GST and PST on all sales in Ontario excluding Energy Star items that we have to charge PST only. Our sales center is located in Toronto, Ontario, pickup from the center can be arranged and is free of charge.

  8. What taxes do I have to pay on my order?
    Since we are a Canadian company based out of Toronto, Ontario we must charge PST (8%) and GST (5%) on all orders except the Energy Star products that we will charge PST only. GST is also charged on shipping/delivery charges (if you choose to get your purchase(s) shipped to you, not applicable for pickups).

  9. Where can I find your Privacy Policy?
    Our privacy policy can be found here : privacy.php

  10. Do you have a Return, Refund and Exchange Policy?
    Yes, our policy can be found here : returns.php

  11. Where can I find a little more information about your services?
    More information about our services can be located here : http://www.appliancewarehousedirect.com/service.php

  12. I'd like to know more about your Sales Center and its location ...
    Click here to learn more about our sales center as well as the hours of operation and center's location.

  13. How do I contact you for sales, post-sale, service or any other company and product related inquiry?
    Five easy ways to contact Appliance Canada:
    - Toll-free at 1-866-767-9691
    - Local telephone at 1-416-631-7580
    - Live Chat support
    - Contact us page (you can choose a specific department that you'd like to contact)
    - Mail us to: Appliance Canada, 8701 Jane St., Concord, Ontario, Canada, L4K 2M6.

    Phone and Live Website Support are open 7 days a week during the business hours (click here to learn more), emails are generally responded to within 2 hours. How do I contact you for sales, post-sale, service or any other company and product related inquiry?
kitchen appliances